We get it — when you need supplies, you need them fast. Here's everything you need to know about how we handle your orders.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 3–5 business days | Available for all orders |
| Express Shipping | 1–2 business days | Available at checkout |
| International Shipping | 7–14 business days | Delivery times may vary by country |
Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or high-demand periods.
Shipping Rates
- Free Shipping on all orders over [minimum order amount]
- Standard Shipping: [rate]
- Express Shipping: [rate]
- International orders: Shipping cost is calculated at checkout based on destination and weight.
International Orders
We ship to customers around the world. Please be aware that international shipments may be subject to customs duties, import taxes, or additional fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Customs processing times can vary and may cause delays beyond our estimated delivery window.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this number to monitor your shipment in real time through the carrier's website.
If you haven't received a tracking email within 2 business days of placing your order, please check your spam folder or contact us at [contact email].
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected timeframe, please contact our support team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Please retain all original packaging materials and take photos of any damage — this helps us process your claim faster.
Unable to Deliver
If a package cannot be delivered due to an incorrect address or a failed delivery attempt, it will be returned to us. In this case, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Please double-check your shipping address at checkout to avoid delays.
Questions?
Our team is here to help. Reach out to us anytime:
📧 [contact email] 📞 +61 (0) 3 8376 6284
Or visit our Contact Us page.